Returns Policy – Perishable Products

Perishable products include food items, fruits and vegetables, dairy products, meat, fish, bread, and other items with a short shelf life. Due to the nature of these products, the return conditions are as follows:

  1. No Returns After Delivery:
    • Once delivered, perishable products cannot be returned or exchanged, except in specific cases.
  2. Exceptions for Returns:
    • If the product is spoiled, damaged, or inedible at the time of delivery.
    • If the received product differs from the order (e.g., incorrect type, brand, or weight).
    • If the packaging is damaged upon delivery, affecting product quality.
  3. Return Request Process:
    • Customers must report any issues within 2 hours of delivery via customer support.
    • Clear photos of the damaged or incorrect item must be provided.
    • After review, if the issue is confirmed, a refund will be issued or a replacement sent.

Returns Policy – Non-Perishable General Products

This category includes household items, clothing, shoes, electronics, books, cosmetics, and other non-perishable products. The return policy for these products is as follows:

  1. Return Window:
    • Customers can request a return within 7 days of delivery.
  2. Eligible Return Conditions:
    • The product must be unused and returned in its original packaging.
    • All accessories, manuals, labels, and related items must be included.
    • Returns are accepted if the product is damaged, defective, or different from the order.
  3. Non-Returnable Conditions:
    • If the product has been used or its packaging is damaged.
    • Opened beauty and personal care products.
    • Items damaged due to improper use by the customer.
  4. Return Request Process:
    • Customers must submit a return request via their account.
    • The product must be shipped back in its original condition and packaging.
    • Upon inspection and approval, the refund will be processed within 3 to 5 business days.

Returns Policy – Furniture and Large Items (Tables, Chairs, Cabinets, etc.)

This category includes furniture such as tables, chairs, cabinets, beds, shelves, and other large or heavy products. Due to the size and nature of these items, the return policy is as follows:

  1. Return Window:
    • Customers can request a return within 3 days of delivery.
  2. Eligible Return Conditions:
    • The product must be completely new and unused.
    • All parts, installation tools, manuals, and original packaging must be included.
    • Returns are accepted if the product is damaged, defective, or different from the order.
  3. Non-Returnable Conditions:
    • If the product has been assembled or used.
    • If the damage is caused by improper handling after delivery.
    • Custom-made furniture (items made according to specific customer requests).
  4. Return Request Process:
    • Customers must submit a return request with photos of the product.
    • If approved, the return shipping will be arranged.
    • Return shipping costs are covered by the customer, except when the item is defective or incorrect.
    • Refunds will be processed within 5 to 7 business days after the product is inspected.

Returns Policy – Electronics and Digital Products (Mobile Phones, Laptops, Accessories, etc.)

This category includes products such as mobile phones, tablets, laptops, smartwatches, headphones, gaming consoles, and other electronic devices. Due to the sensitive nature of these products, the return policy is as follows:

  1. Return Window:
    • Customers can request a return within 7 days of delivery.
  2. Eligible Return Conditions:
    • The product must be completely new and unused.
    • The original seal and packaging must remain intact (for sealed factory products).
    • All accessories, manuals, boxes, and labels must be included.
    • Returns are accepted if the product is damaged, defective, or different from the order.
  3. Non-Returnable Conditions:
    • If the product has been activated or turned on (especially for mobile phones, tablets, and laptops).
    • If any account login, password setup, or personal data has been entered.
    • If the serial number, security tags, or packaging are damaged or missing.
    • Opened accessories (such as headphones, cables, power banks) are non-returnable.
  4. Return Request Process:
    • Customers must submit a return request via their account or customer support.
    • The product must be returned in its original packaging and condition.
    • After inspection and approval, the refund will be processed within 3 to 5 business days.

Returns Policy – Cosmetics, Personal Care, and Perfumes

This category includes makeup products, skincare and haircare items, perfumes, deodorants, and other personal care products. Due to hygiene and safety reasons, the return policy is as follows:

  1. Return Window:
    • Customers can request a return within 3 days of delivery.
  2. Eligible Return Conditions:
    • The packaging and seal must remain intact and unopened.
    • The product must be completely new and unused.
    • The product must not be expired or damaged.
    • Returns are accepted if the product is damaged, defective, or different from the order.
  3. Non-Returnable Conditions:
    • If the packaging has been opened, due to hygiene concerns.
    • If the product has been used or shows any signs of use.
    • Perfumes and colognes with broken seals or opened packaging.
    • Skincare, lotion, shampoo, or similar products that have been unsealed.
  4. Return Request Process:
    • Customers must submit a return request via their account or customer support.
    • The product must be returned in its original condition and packaging.
    • After inspection and approval, the refund will be processed within 3 to 5 business days.

Returns Policy – Books, Stationery, and Cultural Products

This category includes printed books, notebooks, writing tools, board games, educational products, and other cultural items. The return policy for these products is as follows:

  1. Return Window:
    • Customers can request a return within 7 days of delivery.
  2. Eligible Return Conditions:
    • The book or product must be completely new and unused.
    • Covers, pages, and packaging must be undamaged.
    • Stationery and writing tools must be unopened in their original packaging.
    • Returns are accepted if the product is damaged, defective, or different from the order.
  3. Non-Returnable Conditions:
    • If the book has writing, marks, or torn pages.
    • Opened or used stationery items.
    • Board games or educational products with opened seals or activated codes.
    • Downloadable digital products that can be copied.
  4. Return Request Process:
    • Customers must submit a return request via their account or customer support.
    • The product must be returned in its original condition and packaging.
    • After inspection and approval, the refund will be processed within 3 to 5 business days.

Returns Policy – Gift Cards, Digital Subscriptions, and Customized Products

This category includes gift cards, digital subscription codes (such as software licenses, gaming memberships, and online services), and customized products (items made specifically based on customer requests). The return policy is as follows:

  1. Return Window:
    • These products are non-returnable, except in specific cases.
  2. Eligible Return Conditions:
    • Gift cards or digital codes can be returned only if they have not been activated or used.
    • If the wrong type, amount, or product was delivered.
    • Customized products can only be returned if they are defective or different from the confirmed order details.
  3. Non-Returnable Conditions:
    • Gift cards and digital subscriptions that have been redeemed or activated.
    • Customized products made exactly according to the customer’s specifications.
    • Software or gaming codes that have already been sent and can be copied.
  4. Return Request Process:
    • Customers must submit a return request via customer support.
    • If approved, a refund will be issued within 3 to 5 business days, or a replacement will be provided.